Frequently Asked Questions (FAQ)
Welcome to the Quartermille Help Center — we're here to make your shopping experience smooth and stress-free. Below you'll find answers to our most commonly asked questions.
🛒 Ordering & Products
Q: What kind of products does Quartermille sell?
A: We offer a curated selection of high-quality gadgets, lifestyle accessories, and home essentials — all designed to make your life easier, cooler, and more comfortable.
Q: Are your products high quality?
A: Yes! We carefully source and test every product before it hits our shelves. Our goal is to bring you top-tier items at unbeatable prices.
🚚 Shipping & Delivery
Q: How long does shipping take?
A:
- United States: 7–14 business days
- International orders: 12–31 business days
Please note: Shipping times may vary slightly during high-demand seasons or due to customs delays.
Q: Do you offer international shipping?
A: Yes! We ship worldwide.
Q: How much is shipping?
A: We offer free shipping on most orders, unless otherwise stated at checkout.
Q: Where do you ship from?
A: Our fulfillment centers are located in multiple regions, including the US and overseas, to ensure efficient worldwide delivery.
📦 Tracking & Orders
Q: How can I track my order?
A: As soon as your order ships, you’ll receive a tracking link via email. You can also check your tracking anytime on our Track Your Order page.
Q: My tracking hasn't updated — what should I do?
A: Occasionally, tracking may take a few days to update depending on the courier. If it's been more than 7 days with no movement, feel free to contact us and we’ll look into it for you.
Q: Can I change or cancel my order after placing it?
A: We can only make changes or cancellations within the first few hours after you place your order. Email us as soon as possible at support@quartermille.com and we’ll do our best to help.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.
Q: How do I start a return?
A: Email us at quartermillestore@gmail.com with your order number and reason for return. We'll guide you through the process.
Q: Do you offer refunds?
A: Absolutely. Once we receive and inspect your return, we’ll issue a full refund to your original payment method. You’ll be notified once it’s processed.
💬 Customer Support
Q: How can I contact Quartermille?
A: You can reach us any time at quartermillestore@gmail.com or through our Contact Us page. We aim to respond within 24–48 hours.
Q: Do you have social media?
A: Yes! Follow us on TikTok @quartermille for updates, new drops, and cool content.
💡 Other Questions
Q: Do you offer gift options?
A: At the moment, we don’t offer gift wrapping, but our packaging is minimal, secure, and stylish.
Q: Will I get a confirmation email after ordering?
A: Yes! As soon as your order is placed, you'll receive a confirmation email with your order details.
Still have questions?
👉 Contact Us — our support team is always here to help!
